Packaging & Discretion
All orders ship in plain, unmarked packaging. No pharmacy name or medication details are visible on the outside of the package. Your privacy is our priority.
Carriers
We ship via USPS, UPS, and FedEx. Carrier is assigned based on destination and delivery option selected. A tracking number is emailed when your order ships.
Delivery Areas
We ship to all 50 U.S. states, including Alaska and Hawaii. We currently do not ship internationally or to U.S. territories (Puerto Rico, Guam, etc.).
Temperature-Sensitive Medications
Medications requiring refrigeration (e.g., insulin) ship with cold packs in insulated packaging. These are shipped Monday–Wednesday only to prevent weekend carrier delays. Express shipping required for refrigerated items.
Order Tracking
Track your order at any time using the Track Order page or via the link in your shipping confirmation email.
Lost or Damaged Shipments
If your order is lost, damaged, or incorrect, contact us within 72 hours of the expected delivery date. We will investigate and reship at no charge if the issue is confirmed. Call 1-800-759-5983 or email shipping@rxlyte.com.