Why Medications Cannot Be Returned
Once a prescription medication has been dispensed and left our facility, we cannot accept it back. This is required by federal and state pharmacy law to prevent medication fraud, tampering, and contamination. This protects you as a patient — ensuring every medication you receive has been stored and handled under controlled conditions.
When You Are Eligible for a Refund or Replacement
- Wrong medication dispensed: Full refund or free replacement immediately upon verification
- Wrong dosage dispensed: Full refund or free replacement
- Order never delivered: Full refund or free reship after carrier investigation (7 business days)
- Damaged in transit: Replacement shipped at no charge within 2 business days
- Prescription verification declined: 100% refund if your prescription cannot be verified
- Duplicate order error: Full refund of duplicate charges
How to Request a Refund
Contact us within 72 hours of delivery. Include your order number, a description of the issue, and photos if applicable (for damage claims). Email: support@rxlyte.com or call 1-800-759-5983. Refunds are processed to the original payment method within 5–7 business days.
OTC (Over-the-Counter) Products
Unopened OTC products in original packaging may be returned within 30 days for a full refund. Opened OTC products cannot be returned for safety reasons.
Questions?
Our patient support team is available Mon–Fri 9am–6pm ET. We will always work with you to find a fair resolution. Call 1-800-759-5983.